For one of our international clients, we are recruiting an experienced
HEAD OF TEMP AND PERM RECRUITMENT
Purpose of the job:
Leading from the front by maximising national fees in Permanent and Temporary staffing through individual and team results, supporting Regional Manager, (Senior) Team Managers and Senior Consultant Partners Engineering and Legal & HR in their performance and development. You will develop and maintain a high-performance sales culture across the country in line with the organization values. Establish and oversee the implementation of team business development strategies in line with growth targets. Your belief in the organization is key to unleash the potential of your team members on their learning journey, empowering them to sharpen their strengths and develop their expertise, as well as enhancing our employee experience. You will not only provide your teams with the tools to succeed, you will also fuel them with passion and persistence. You will lead the team by example, ensuring future growth by attracting the right talent to the teams together with our internal recruitment team.
Position within the organisation:
Manager: Report to Managing Director
Next to: Head of Delivery Enterprise Solutions NL, Head of Marketing, Heads of National Sales, Finance Director, People & Culture Director
Direct report(s): Regional Manager, (Senior) Team Managers, Senior Consultant Partner Legal & HR, Consultant Partner Engineering.
Required knowledge and experience/skills:
• Experienced Sales Leader with extensive operational experience in recruitment across a variety of different specialisms
• Able to lead change and a high performing culture
• Able to handle the pressure of a performance driven organization
• Good communicator in Dutch and English (verbal/written)
• Demonstrates expert knowledge of market and industry sector
• Demonstrates strong commercial acumen and credibility
• Knowledge of relevant temp and contracting laws and regulations (Dutch labour law, Wet DBA, NBBU)
• Demonstrates strong working relationships across the business
• People manager
Responsibilities:
A. Operational management
• Accountability for the P&L performance of the national business Demonstrate an expertise of industry sector and market conditions
• Direct and manage the performance of business lines, offices and specialisms in line with sales budgets, business plans and the organization values
• Drive performance on indirect revenue into corporate accounts, collaborating with Head of Delivery Enterprise Solutions NL
• Collaborate with delivery hub to ensure effective delivery of candidates into corporate accounts
• Responsible for building long lasting relationships with our key customers
• Develop and drive performance through effective reward and recognition
• Maximise fee performance aligned with fee and growth targets
• Report regularly to Managing Director on business development, financial and operational performance of the offices, where relevant
• Collaborate with Internal Recruitment, ensuring adequate and diverse resourcing of all offices
• Ensure that all business development, promotion and candidate attraction strategies are utilised effectively by all managers
• Where required, assist with the management of multiple teams and/or locations
• Ensure that all team managers utilise database effectively for business development, client management and candidate management
B. Leadership & culture management
• Develop and maintain a high-performance culture across the region in line with the organization values
• Lead by example
• Ensure all offices always reflect a high professional standard
• Clearly communicate performance expectations to all employees
• Builds effective working relationships with all internal stakeholders across corporate services, other specialisms, other regions and globally
• Ensure the workplace is inclusive and respectful of diversity.
C. People management
• Ensure there are effective performance management and career development processes in place, including the annual performance appraisal process, target and KPI meetings, incentives and recognition and reward for all employees
• Support Regional Manager, and (Senior) Managers in attracting talent and recruit effectively
• Ensure induction and on-the-job training is effective and on-going across the country
• Ensure that talent is developed and that each team has effective succession plans in place
• Continually develop Regional Manager, and (Senior) Managers front-line management capability
• Effectively manage poor performance
• Conduct disciplinary investigations and hearings (performance or conduct) in line with Company policy.
D. Business development
• Establish and oversee the implementation of business development strategies in line with growth targets
• Support Regional Manager, and (Senior) Managers to develop, implement and monitor individual and team business plans
• Proactively identify and action or delegate business development leads to the Regional Managers, and (Senior) Managers
• Overseeing the effective delivery into corporate accounts
• Monitor competitor performance and recommend appropriate response
E. Recruitment methodology
• Plan, implement and manage all aspects of recruitment campaigns providing expert, specialist advice and recommendations
• Ensure the business is effectively managing jobs and client relationships through the provision of a comprehensive recruitment methodology.
F. Systems engagement and effectiveness
• Lead from the front through the effective use of database, including the timely and accurate documentation of all business activity adhering to all relevant legislation and policies, including social media
• Drive a culture of systems ownership, engagement and accountability through the achievement of metrics that reflect a disciplined team
• Drive the team’s commitment to system integrity in line with current initiatives
• Train managers to maximise their use of the database and systems, as the primary business development and candidate generation tool
• Conduct regular data integrity and service reviews including adherence to compliance and legislative requirements initiating any corrective action and follow up as required and escalate to Managing Director as appropriate
• Demonstrate a commitment to ongoing systems learning for self and team, ensuring all training resources are utilised effectively
• Identify areas for improvement where appropriate e.g. systems integrity, training, adherence to compliance and communicate to management
• Develop commercial opportunities through the exploitation of digital innovations and channels
• Articulate the unique selling points of our front office systems clearly and confidently
• Support regional business representatives and expert structure, actively recognize and promote the value they provide.
G. Service delivery
• Ensure managers adhere to the organization recruitment methodology, policies, procedures and service delivery standards
• Conduct service reviews as required, following up as required and taking corrective and preventative action
• Manage all customer feedback, complaints and disputes
• Identify areas for improvement and initiate remedial action as required
• Support Regional Managers in the management of key accounts including ensuring team is complying to contracts and service agreements.
H. Compliance
• Develop and maintain a team culture committed to adhering to company compliance standards and relevant legislative requirements
• Conduct and monitor regular critical process and compliance checks
• Manage non-compliance and legislative issues effectively, escalating issues to Managing Director
Competences*:
General Job specific
Client focusL3 Result DrivenL2
Flexibility L3 Leading others L3
Initiative L3 NetworkingL3
Organisational awareness L3
* Reference to Career Paths Central Services Intranet
Organization values:
• The values that guide our culture and behaviour are:
• Build partnerships – Partnerships power what we can achieve. We take the time to listen and understand people’s needs and aspirations so that we can meet them. Collaboration and inclusivity are at the heart of our approach, creating solutions together, learning from each other and sharing our knowledge and experience. That’s what supports strong relationships and enables shared success.
• Think beyond – Our knowledge and ambition is what drives us forward. We challenge ourselves and our customers because we bring open, inquisitive minds that consider every angle and aren’t held back by “that’s the way we’ve always done it”. We see the big picture today while we build a long-term perspective of tomorrow that anticipates change and enables us to be confident and agile with our advice. That’s what makes us experts.
• Do the right thing – We always act in the best interests of our candidates, our clients, our communities and each other. There is always more than one solution, and we want to find the right one every time, because every person and situation is different. We stand by our commitments, we keep our promises, and we treat everyone with the respect they deserve. That’s what earns trust.
If this role is for you:
Please contact FaseVijf
Elize Engelbert, phone number 0031 6 51 571 003, email address [email protected]